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yxg1901atest

v1.0.1

Published

***评价规则确认0911----确定版！***

Downloads

1

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Links

Maintainers

yxgangyxgang

Keywords

yxg123

Readme

1901A高级node

day1

npm

评价规则确认0911----确定版！

  1. 根据后台配置，控制买家是否可以主动评价，以及关闭窗口时是否需要弹窗强制评价
  2. 如果后台配置允许买家主动评价，买家在咨询的全过程（无论是否转接到其他客服）只能评价1次（主动评价后按钮置灰不可点击）；如果后台不配置，则无法主动评价（按钮置灰）。
  3. 客服可以在咨询的过程中多次邀评；
  4. 如果后台配置没有配置关闭时弹窗，则咨询结束后不弹窗强制评价；如果后台配置了，则根据整个咨询过程中买家是否评价（无论主动评价还是被动邀评评价）。如果评价过了（主动评价或者被动邀评）则关闭时不弹窗；如果没有主动评价，且客服邀评也没有评价，则关闭时弹窗强制评价。
  5. 如果咨询过程中没有转接，即客服只有A一人，则咨询评价=客服A评价=最后一次评价结果（无论是主动评价还是被动邀评，取最后一次结果）；
  6. 如果咨询过程中出现转接，如A转接B再转接C；则A会话过程中最后一次评价为客服A评价，B会话询过程中最后一次评价为客服B评价，C会话过程中最后一次评价为客服C评价。整个咨询过程记录ABC最好的评价结果为整个咨询的评价。举例说明：客服A好评，客服B中评，客服C差评，咨询评价结果：好评。

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