wechaty-intercom

Intercom is a Conversational Relationship Platform (CRP).

Wechaty Intercom Plugin helps you build better customer relationships through WeChat across the customer journey.

Introduction

Wechaty Intercom Plugin helps you to manage your customers/leads/users in the WeChat Room, with the power of the Intercom service.

Usage

import { WechatyIntercom } from 'wechaty-intercom'

const config = {
  room: 'room_id@chatroom',

  mention: true,
  webhookProxyUrl : 'https://smee.io/your_smee_io_proxy_url',
  intercomToken   : 'your_intercom_authorization_token',
}

const IntercomPlugin = WechatyIntercom(config)

const wechaty = new Wechaty()
wechaty.use(IntercomPlugin)

1. config.room: The room id of your service WeChat room.
2. config.mention: If set to true, customers need to use @ to mention the bot when they want to ask questions.
3. config.webhookProxyUrl: A semee.io link that you need to set it to receive the Intercom Webhook events.
   1. Intercom Developer Hub - Webhook Topics
   2. smee.io - Webhook payload delivery service - Receives payloads then sends them to your locally running application.
4. config.intercomToken: The Authorization Token for your Intercom account.
   1. Intercom Developer Hub - How to get your Access Token

Configure Intercom Webhooks

In order to receive the reply and close events from Intercom, we need to configure two webhooks:

1. conversation.admin.replied
2. conversation.admin.closed

The request endpoint URL must be as same as the webhookProxyUrl setting in the config.

Do not forget to click [Save] button after you set them.

Environment Variables

The following two environment variables will be used if the required information is not provided by the config.

1 WECHATY_PLUGIN_INTERCOM_TOKEN

process.env.WECHATY_PLUGIN_INTERCOM_TOKEN will be used if the config.intercomToken is not provided.

Learn more about the authorization token of intercom: Intercom Developers - How to get your Access Token

2 WECHATY_PLUGIN_INTERCOM_WEBHOOK_PROXY_URL

We receive webhook payloads with the help from <smee.io>, by proxy them to our locally running Wechaty Plugin application.

process.env.WECHATY_PLUGIN_INTERCOM_WEBHOOK_PROXY_URL will be used if the config.webhookProxyUrl is not provided.

See:

1. Intercom Developer Hub - Webhook Topics
2. smee.io - Webhook payload delivery service - Receives payloads then sends them to your locally running application.

Screenshot

Example

Our Friday BOT are using wechaty-intercom to connect our WeChat customers to Intercom.

You can read the source code from: https://github.com/wechaty/friday/blob/master/src/plugins/intercom.ts

History

v1.0 (Oct 23, 2021)

Release v1.0 of Wechaty Intercom Plugin.

v0.4 master

1. Renamed from wechaty-plugin-intercom to wechaty-intercom.
2. Rename at to mention in config.

v0.2 (Jun 2020)

1. Init code base
2. Room message to Intercom
3. Intercom message to Room (Powered by Smee.io)

Contributors

Author

Huan LI (李卓桓), Tencent TVP of Chatbot, <[email protected]>

Copyright & License

• Code & Docs © 2020 Huan LI <[email protected]>
• Code released under the Apache-2.0 License
• Docs released under Creative Commons