TeleCMI Agent Call Feed

Javascript agent live call feed SDK for india Virtual number and toll free number from TeleCMI cloud platform.

Documents

Install

npm

npm install telecmi-agent-livefeed

yarn

yarn add telecmi-agent-livefeed

Add to your page

<script src="dist/telecmi-agent-livefeed.min.js"></script>

Get Started

Create Telecmi Object

var telecmi = new TeleCMI(); 

Method

Register Using our Agent Login API you can get agent token. Using agent token you can create live call feed connection using following method.

telecmi.start('token')

Connect Callback

onConnect This callback will trigger once live call feed connection will try to establish with our TeleCMI platform.

Connect .

  telecmi.onConnect=function(data){
  //Data is JSON it contain event and status
  };

Example

  telecmi.onConnect=function(data){
  if(data.status=='connected'){
   //Live call feed ready start subscribe 
       telecmi.subscribeCalls();
     }else if(data.status=='error')
     {
        // Invalid token please check your token
     }
 };

List of response

Status | Description |:-------------:|:-------------:| connected | Live call feed connection established | error | Invalid token need to check token |

Set Agent status

Online

Make agent status online

  telecmi.setOnline();

Break

Make agent status break/Away

  telecmi.setBreak();

Dialer

Make agent status dialer

  telecmi.setDialer();

Subscribe

Call Events Subscribe incomming calls live feed

  telecmi.subscribeCalls();

Call Back .

  telecmi.onCalls=function(data){
  //Data is JSON it contain customer number,group id,time and call uuid
  };

Example

  telecmi.onCalls=function(data){
   console.log(data.from) //customer number
   console.log(data.agent) //Agent Id
   console.log(data.time) //Incomming call time
   console.log(data.status) // incomming call status is it answered or still ringing
 };

List of Response

| action | agent | group | from | id | inetno | leguid | name | uuid | state | |-------------------------------------------------------------------------------------------------------------------------------- |---------- |------------------------ |----------------- |----------- |------------- |----------------------- |---------------------------- |----------------- |----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | It's define channel property "ch-c" = channel create ."ch-s" = channel state change like early,answer. "ch-d" = channel deleted | Agent id | Call receiving team id | customer number | record is | Your app id | customer channel uuid | customer name if you saved | agent call uuid | call status is it answered or ringing 'early' = Call ringing to agent 'answer' = Call answered by agent 'bridged' = Call established between customer and agent 'hangup' = Call disconnected |