SaaSupport

SaaSupport is a customizable support widget designed for SaaS businesses to enhance customer service and engagement. It offers a seamless integration with React and Next.js, providing a robust solution for managing support tickets, feature suggestions, and user guides.

About the Project

SaaSupport aims to streamline customer support by offering a widget that can be easily integrated into your SaaS platform. With features like ticket management, feature suggestion, and user guides, it helps improve user experience and engagement.

Built With

• React: A JavaScript library for building user interfaces.
• Next.js: A React framework for production.
• Firebase: Used for backend services like authentication and database.

Getting Started

To get started with SaaSupport, follow these steps to integrate it into your React/Next.js application.

Installation

Install the package using npm:

npm install saasupport

Usage

To use the SaaSupport widget in your React/Next.js application, you can follow the example below, inspired by the implementation in the Playground component:

// dashboard/src/app/dashboard/playground/page.tsx

import dynamic from 'next/dynamic';
import { useState, useEffect } from 'react';
import { auth, onAuthStateChanged } from '../../../../firebase';

const SaaSupport = dynamic(
  () => import('saasupport').then((mod) => mod.default),
  { ssr: false }
);

const Playground: React.FC = () => {
  const [uid, setUid] = useState<string | null>(null);

  useEffect(() => {
    const unsubscribe = onAuthStateChanged(auth, (user) => {
      if (user) {
        setUid(user.uid);
      } else {
        setUid(null);
      }
    });

    return () => unsubscribe();
  }, []);

  return (
    <div>
      {uid && (
        <SaaSupport
          userId={uid}
          apiKey={'your-api-key'}
          showSuggestFeature={true}
          showSuggestions={true}
          showGuide={{
            show: true,
            title: 'Guide Title',
            description: 'Guide Description',
            link: 'https://example.com',
            imageUrl: 'https://example.com/image.jpg'
          }}
          backgroundColor="#E5E7EB"
        />
      )}
    </div>
  );
}

export default Playground;

Cross-Platform Support

Currently, SaaSupport is optimized for use with React and Next.js. Future updates will aim to expand compatibility with other frameworks and platforms.

Version History

• 1.0.4: Updated basic UI.
• 1.0.3: Fully functional product release.
• 1.0.2: Basic UI setup.
• 1.0.1: Initial deployment.

License

This project is licensed under the MIT License.

Contact

[email protected]