react-native-intercom

React Native wrapper for Intercom.io. Based off of intercom-cordova

Installation Guide

1. Install Intercom for iOS via whichever method you prefer.

   More recently others have had more success Installing Intercom Manually.

   In the past, installing via CocoaPods was recommended.

2. Install react-native-intercom:

   yarn add react-native-intercom  # or npm install react-native-intercom

   Others have reported issues with the current 11.x version and recommend installing the 10.2.0 version:

   yarn add [email protected]  # or npm install [email protected]

3. Link native dependencies

   react-native link react-native-intercom

4. Manually Link the library in Xcode (Linking librarys on iOS)

   1. Open Xcode -> Right click "[Your Project Name]/Libraries" folder and select "Add File to [Your Project Name]" -> Select RNIntercom.xcodeproj located in node_modules/react-native-intercom/iOS.
   2. Open "General Settings" -> "Build Phases" -> "Link Binary with Libraries" and add libRNIntercom.a

5. Config for iOS (intercom-ios)

   1. Add #import "Intercom/intercom.h" with the other imports at the top of ios/YOUR_PROJECT/AppDelegate.m.

   2. Initialize Intercom in ios/YOUR_PROJECT/AppDelegate.m with your Intercom iOS API Key and your Intercom App ID:

      - (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions {
      
          // Intercom
          [Intercom setApiKey:@"YOUR_IOS_API_KEY_HERE" forAppId:@"YOUR_APP_ID_HERE"];
      
      }

   3. Optional, Intercom's documentation suggests adding the following call in order to receive push notifications for new messages:

      - (void)application:(UIApplication *)application didRegisterForRemoteNotificationsWithDeviceToken:(NSData *)deviceToken {
      
          // Intercom
          [Intercom setDeviceToken:deviceToken];
      
      }

   4. Optional, allow access to photos on iOS. Open Info.plist in Xcode and add a new key "Privacy - Photo Library Usage Description". Or alternately, open ios/YOUR_PROJECT/Info.plist and add:

      <dict>
      
        ...other configuration here...
      
        <key>NSPhotoLibraryUsageDescription</key>
        <string>Send photos to help resolve app issues</string>
      
        ...other configuration here...
      
      </dict>

6. Config for Android (intercom-android)

   1. In android/app/src/main/java/com/YOUR_APP/app/MainApplication.java, add the following code in the respective sections of the file using your Intercom Android API Key and Intercom App ID:

      
      // ...other configuration here...
      
      import com.robinpowered.react.Intercom.IntercomPackage;
      import io.intercom.android.sdk.Intercom;
      
      public class MainApplication extends Application {
      
        @Override
        public void onCreate() {
          super.onCreate();
          Intercom.initialize(this, "YOUR_ANDROID_API_KEY_HERE", "YOUR_APP_ID_HERE");
      
          // ...other configuration here...
      
        }
      
        public List<ReactPackage> getPackages() {
          return Arrays.<ReactPackage>asList(
      
            // ...other configuration here...
      
            new IntercomPackage()
      
            // ...other configuration here...
      
          );
        }
      }

   2. In android/app/src/main/AndroidManifest.xml, add the following code in the respective sections of the file:

      <?xml version="1.0" encoding="utf-8"?>
      <manifest package="com.myapp"
      
        ...other configuration here...
      
      >
        <application
      
          ...other configuration here...
      
          xmlns:tools="http://schemas.android.com/tools"
        >
      
          <!-- ...other configuration here... -->
      
          <service
            android:name="com.robinpowered.react.Intercom.IntercomIntentService"
            android:exported="false">
            <intent-filter
              android:priority="999">
                <action android:name="com.google.android.c2dm.intent.RECEIVE"/>
            </intent-filter>
          </service>
          <receiver
            android:name="io.intercom.android.sdk.push.IntercomPushBroadcastReceiver"
            tools:replace="android:exported"
            android:exported="true" />
        </application>
      </manifest>

   3. In android/build.gradle add maven { url "https://maven.google.com" } (h/t):

      allprojects {
        repositories {
      
          //...other configuration here...
      
          maven { url "https://maven.google.com" }
        }
      }

   4. Decide which type of push messaging you want to install, and add choosen method to android/app/build.gradle. If "Google Cloud Messaging (GCM)", then:

      dependencies {
      
        //...other configuration here...
      
        compile 'io.intercom.android:intercom-sdk:5.+'
      }

7. Import Intercom and use methods

   import Intercom from 'react-native-intercom';
   // or…
   // var Intercom = require('react-native-intercom');
   Intercom.registerIdentifiedUser({ userId: 'Bob' });
   Intercom.logEvent('viewed_screen', { extra: 'metadata' });
   
   //...rest of your file...
   

   Note that calling Intercom.registerIdentifiedUser({ userId: 'Bob' }) (or Intercom.registerUnidentifiedUser()) is required before using methods which require that Intercom know the current user… such as Intercom.displayMessageComposer(), etc.

Usage

Import or Require the module

import Intercom from 'react-native-intercom';

or

var Intercom = require('react-native-intercom');

Log an event

Intercom.logEvent('viewed_screen', { extra: 'metadata' });

Register a Logged In user

Intercom.registerIdentifiedUser({ userId: 'bob' });

Register Unidentified user

Intercom.registerUnidentifiedUser();

Register a Logged In user and post extra metadata

Intercom.registerIdentifiedUser({ userId: 'bob' })
Intercom.updateUser({
    // Pre-defined user attributes
    email: '[email protected]',
    user_id: 'user_id',
    name: 'your name',
    phone: '010-1234-5678',
    language_override: 'language_override',
    signed_up_at: 1004,
    unsubscribed_from_emails: true,
    companies: [{
        company_id: 'your company id',
        name: 'your company name'
    }],
    custom_attributes: {
        my_custom_attribute: 123
    },
});

Set User Hash for Identity Validation (optional)

Intercom.setUserHash(hash_received_from_backend)

IOS (only)

Note: this method is called on the index.ios.js or entry point of your RN app

Intercom.initialize(`<INTERCOM_API_KEY>`, `<INTERCOM_API_KEY>`);

Sign Out

Intercom.logout()

Show Message Composer

Intercom.displayMessageComposer();

Show Message Composer with an Initial Message

Intercom.displayMessageComposerWithInitialMessage('Initial Message');

Set Bottom Padding

Intercom.setBottomPadding(64);

Listen for Unread Conversation Notifications

componentDidMount() {
  Intercom.addEventListener(Intercom.Notifications.UNREAD_COUNT, this._onUnreadChange)
}

componentWillUnmount() {
  Intercom.removeEventListener(Intercom.Notifications.UNREAD_COUNT, this._onUnreadChange);
}

_onUnreadChange = ({ count }) => {
  //...
}

Other Notifications

    // The window was hidden
    Intercom.Notifications.WINDOW_DID_HIDE

Send FCM token directly to Intercom

Firebase.messaging().getToken()
  .then((token) => {
    console.log('Device FCM Token: ', token);
    Intercom.sendTokenToIntercom(token);
});