Botpress Webchat

This channel is a customizable web chat that can be:

• Embedded on any website
• Used as a Standalone full-screen chat

Installation

yarn add @botpress/channel-web

Supported messages (Work in progress)

⭐ See the full list of supported messages

Example

'#text': data => [
    {
      on: 'webchat',
      typing: true,
      text: data.text,
      markdown: true
    }
]

typing (optional)

Can be true to use natural typing speed (based on characters length) or can also be a natural time string (parsed by ms module).

markdown (optional)

Can be true to render the text as markdown format. This allows you to include links, bold and italic text.

web-style (optional)

web-style (optional) will pass the arguments as DOM style properties. This allows you to customize how specific messages look.

web-style: {
  color: "rgb(24, 1, 187)",
  borderLeft: "2px solid rgb(11, 8, 162)",
  padding: "10px",
  fontWeight: "600",
  fontSize: "20px",
  fontFamily: "'Lato', sans-serif" }

quick_replies (optional)

Array of string, with the <PAYLOAD> Text format.

quick_replies: data.choices.map(choice => `<${choice.payload}> ${choice.text}`)

content.yml

'#form': data => [
  {
    on: 'webchat',
    typing: true,
    markdown: true,
    text: data.text,
    form: {
      title: 'Survey',
      id: 'survey',
      elements: [
        {
          input: {
            label: 'Email',
            placeholder: 'Your email',
            name: 'email',
            subtype: 'email',
            required: true
          }
        },
        {
          textarea: {
            label: 'Text',
            placeholder: 'Your text',
            name: 'text',
            maxlength: 100,
            minlength: 2
          }
        }
      ]
    }
  }
]

It's look's like a usually web form. After submitted, you can handle this event with botpress.hear method. For example:

bp.hear({ type: 'form', formId: 'survey' }, (event, next) => {
  // Your code
})

You can always catch formId in the hear function, because Id is not an option in the form element. You choose a value to go with your id keys.

'#welcome': data => [
  {
    on: 'webchat',
    text: 'Welcome',
    typing: '250ms',
    form: {
      title: 'welcome',
      id: 'welcome',
      /* ... */
    }
  }
] 

'#form-email': data => [
  {
    on: 'webchat',
    text: 'Provide me your email',
    form: {
      title: 'Email',
      id: 'email',
      /* ... */
    }
  }
]

in your bp.hear function

bp.hear({type:'form',formId:'welcome'},(event,next))=> {} // welcome content
bp.hear({type:'form',formId:'email'},(event,next))=> {} // form-email content

Form Elements

input

Has next attributes: label, name, placeholder, subtype, required, maxlength, minlength, which works like a same attributes in html5 (subtype is a same as type in html5)

textarea

Has a same attributes like input, but has no subtype attribute

select

Has a same attributes like textarea, but has no maxlength and minlength attributes, and has options attribute, which contain an option elements.

Example:

{
  select: {
    label: 'Select one item',
    name: 'select',
    placeholder: 'Select one option',
    options: [
      {
        option: {
          label: 'Hindu (Indian) vegetarian',
          value: 'hindu'
        }
      },
      {
        option: {
          label: 'Strict vegan',
          value: 'vegan'
        }
      },
      {
        option: {
          label: 'Kosher',
          value: 'kosher'
        }
      },
      {
        option: {
          label: 'Just put it in a burrito',
          value: 'burrito'
        }
      }
    ]
  }
}

elements (required)

Array of element objects

element.title (required)

String

element.picture (optional)

String (URL)

element.subtitle (optional)

String

element.buttons (optional)

Object | { url: 'string', title: 'string', text: 'string', payload: 'string' } When provided with payload instead of url, acts similarly to quick replies.

settings (optional)

Settings to pass the react-slick component

Using it as Standalone (full-screen)

In your index.js file, add this:

const config = {
  botName: '<<REPLACE>>',
  botAvatarUrl: '<<REPLACE BY URL>>',
  botConvoTitle: '<<REPLACE>>',
  botConvoDescription: '<<REPLACE>>',
  backgroundColor: '#ffffff',
  textColorOnBackground: '#666666',
  foregroundColor: '#000000',
  textColorOnForeground: '#ffffff',
  showUserName: false,
  showUserAvatar: false,
  enableTranscriptDownload: false
}

bp.createShortlink('chat', '/lite', {
  m: 'channel-web',
  v: 'fullscreen',
  options: JSON.stringify({ config: config })
})

Now your bot is available at the following url: <BOT_URL>/s/chat, e.g. http://localhost:3000/s/chat.

This URL is public (no authentication required) so you can share it we other people.

Using it as Embedded (on website)

To embedded the web interface to a website, you simply need to add this script at the end of the <body> tag. Don't forget to set the host correctly to match the public hostname of your bot.

<script src="<host>/api/botpress-platform-webchat/inject.js"></script>
<script>window.botpressWebChat.init({ host: '<host>' })</script>

Customize the look and feel

You can customize look and feel of the web chat by passing additional keys to init method like this:

window.botpressWebChat.init({
  host: '<host>',
  botName: 'Bot', // Name of your bot
  botAvatarUrl: null, // Default avatar url of the image (e.g. 'https://avatars3.githubusercontent.com/u/1315508?v=4&s=400' )
  botConvoTitle: 'Technical Support', // Title of the first conversation with the bot
  botConvoDescription: '',
  backgroundColor: '#ffffff', // Color of the background
  textColorOnBackground: '#666666', // Color of the text on the background
  foregroundColor: '#0176ff', // Element background color (header, composer, button..)
  textColorOnForeground: '#ffffff', // Element text color (header, composer, button..)
  showUserName: false, // Whether or not to show the user's name
  showUserAvatar: false, // Whether or not to show the user's avatar
  enableTranscriptDownload: false, // Whether or not to show the transcript download button
  customStylesheet: '', // Url to custom .css file
  greetingScreen: {
    type: 'blank_chat', // If you want to see "Get started" button you need to change it to 'get_started'
    options: {
      buttonTitle: 'Get Started',
      message: ''
    }
  },
  filterQuickReplies: false // If you have a lot of quick replies, you can apply a search filter on them
})

You can also use window.botpressWebChat.configure method to modify web chat options after it's initialized.

Custom stylesheet example

Style for silver background

.botpress__side-internal {
  background-color: rgb(255, 255, 255);
  border: 1px solid rgba(0, 0, 0, .3);
}

.botpress__side-external .botpress__side-internal .botpress__side-header {
  border-bottom: 2px solid #fff;
}

.botpress__side-header-bot-name,
.botpress__message-date,
.botpress__side-item-name,
.botpress__side-internal .botpress__side-header .botpress__toggle-convos-button i,
.botpress__side-internal .botpress__side-header .botpress__close-button i {
  color: #fff;
}

.botpress__side-conversation,
.botpress__side-header,
.botpress__convos-list {
  background-color: rgba(0, 0, 0, .3);
}

.botpress__side-external .botpress__side-internal .botpress__side-conversation .botpress__side-conversation-bottom .botpress__side-new-message {
  background-color: transparent;
}

.botpress__side-external .botpress__side-item-right .botpress__side-item-title .botpress__side-item-date span,
.botpress__side-external .botpress__side-internal .botpress__convos-list .botpress__convo-item .botpress__side-item-right .botpress__side-item-text {
  color: #000;
}

.botpress__side-external .botpress__side-internal .botpress__convos-list .botpress__convo-item:hover {
  background-color: rgba(0, 0, 0, .35);
}

Page –> Bot interactions

You can open/close sidebar programmatically by calling window.botpressWebChat.sendEvent with { type: 'show' } or { type: 'hide' }.

Modify url

You can add ref query parameter to url(example bot/s/chat?ref=[content]) and content will be available within events as event.raw.data.webchatUrlQuery.

Configuring file uploads

A configuration file has been created in the config directory of your bot when you installed the module. You can change these values to set up S3 integration.