gta-service-desk
v2.3.1
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Node.js client for GotoAssist Service Desk
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GTA Service Desk
Node.js client for GotoAssist Service Desk
Getting Started
If you have the node package manager, npm, installed:
npm install --save gta-service-desk
Obtain your API here: https://desk.gotoassist.com/my_api_token
###Show an incident
var ServiceDesk = require('gta-service-desk');
serviceDesk = new ServiceDesk('API_KEY');
// Shows incident 100 and logs title
serviceDesk.getIncident(100, function (err, res) {
console.log(res.incident.title);
});
###Create an incident
var ServiceDesk = require('gta-service-desk');
serviceDesk = new ServiceDesk('API_KEY');
var incident = {
title: "This is a test",
service_id: "0000000000",
assigned_user_id: "0000000000"
}
serviceDesk.createIncident(incident, function(err, res) {
console.log( "Successfully created Incident #" + res.incident.id )
});
###Update an incident
var ServiceDesk = require('gta-service-desk');
serviceDesk = new ServiceDesk('API_KEY');
serviceDesk.showIncident(100, function (res) {
if (res) {
var incident = res.incident;
incident.title = "Updating the title";
serviceDesk.updateIncident(incident.id, incident, function(res) {
console.log(res.incident.title); // prints "Updating the title"
});
}
});
###Create a internal watchlist for an incident
var ServiceDesk = require('gta-service-desk');
serviceDesk = new ServiceDesk('API_KEY');
var watch = {
watched_by: GTA_USER_ID
}
serviceDesk.createIncidentWatch(100, watch, function (res) {
console.log( "Successfully created watch #" + res.watch.id )
});
###Create an external watchlist for an incident
var ServiceDesk = require('gta-service-desk');
serviceDesk = new ServiceDesk('API_KEY');
var watch = {
external_email: EMAIL
}
serviceDesk.createIncidentWatch(100, watch, function (res) {
console.log( "Successfully created watch #" + res.watch.id )
});
If you want to notify the people in the watchlists (external and internal), you must update the incident with the POST parameter notify_watchlisted
set to true after the creation of the said watchlists.
View http://support.citrixonline.com/s/G2ASD/Help/APIDocs for API documentation.