Freshdesk-nodejs

WARNING

This repository and corresponding NPM package are deprecated in favor of freshdesk-api.

Useful links:

1. NPM package:
   • v2 is preferred: npm install freshdesk-api
   • v1: npm install freshdesk-api@APIv1
2. GitHub, node-freshdesk-api:
   • v2 on master branch
   • v1 in additional branch

This module is a simple module to integrate Freshdesk with NodeJS, using the latest API from Freshdesk.

Install

$ npm install freshdesk-nodejs

Usage

You will need your API Key and the URL of your support website to configure the module. You can refer to the Freshdesk Documentation for this

var fd = require('freshdesk-nodejs');
var Freshdesk = new fd('https://mydomain.freshdesk.com', 'APIKEY');

Freshdesk.listTickets(function(err, res, body){
    console.log("Here are the tickets", body);
})

Configuration Options

The constructor of the class takes three parameters :

• url : The base URL of your support portal
• apikey : The API key to authenticate on your support portal
• headers : Optional parameters. Those are the headers that will be added to each HTTP request

Functions

Not all functionalities are yet implemented. However you can still access most of them with the get/post/put/del method. Refer to Freshdesk's documentation for more information.

get

Do a GET request against the path parameter. Used by all other methods requiring a GET action, but you can also use it with your own path to access functions not yet implemented.

Freshdesk.get('/api/v2/contacts/2', function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Here is Contact 2 : " + body);
    };
});

post

Do a POST request against the path parameter while sending data. Used by all other methods requiring a POST action, but you can also use it with your own path and data to access API functions not yet implemented.

const myNewContact = {
    "name" : "Customer 1",
    "email" : "[email protected]",
    "other_emails" : ["[email protected]", "[email protected]"]
};
Freshdesk.post('/api/v2/contacts', myNewContact, function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Contact created : " + body);
    };
});

put

Do a PUT request against the path parameter while updating data. Used by all other methods requiring a PUT action, but you can also use it with your own path and data to access API functions not yet implemented.

const newInfoOnContact = {
    "name" : "Customer ACME",
    "job_title" : "IT Guy"
};
Freshdesk.put('/api/v2/contacts/1', newInfoOnContact, function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Contact updated : " + body);
    };
});

del

Do a DELETE request against the path parameter. We used del instead of DELETE because delete is a reserved word. Used by all other methods requiring a DELETE action, but you can also use it with your own path to access API functions not yet implemented.

Freshdesk.del('/api/v2/contacts/1', function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Contact deleted : " + body);
    };
});

createTicket

Create a ticket

const newTicket = {
    "description" : "My printer stopped working",
    "subject" : "Printers are Satan's children",
    "email" : "[email protected]",
    "priority" : 1,
    "status": 2
};
Freshdesk.createTicket(newTicket, function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Ticket created : " + body);
    };
});

listTickets

List current tickets

Freshdesk.listTickets(function(err, res, body){
   if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Tickets : " + body);
    }; 
});

allTickets

List all tickets. This is a hack as Freshdesk does not support listing all tickets. Therefore we are using a filter to list all tickets updated since 01/01/1970 at 00:00.

Freshdesk.allTickets(function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Tickets : " + body);
    };
}); 

listTicketsSince

This method lists all tickets since the provided date parameter. It is also used by the allTickets method.

Freshdesk.listTicketsSince('2016-08-01T00:00:00Z', function(err, res, body){ // Date is a string using ISO8601
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Tickets since August 1st : " + body);
    };
});

getTicket

Returns all information about a ticket

Freshdesk.getTicket(5, function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Ticket with ID 5 : " + body);
    };
});

updateTicket

Returns all information about a ticket

const newTicketInfo = {
    "priority" : 2,
    "status": 2
};
Freshdesk.putTicket(5, newTicketInfo, function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Ticket with ID 5 has been updated : " + body);
    };
});

deleteTicket

Returns all information about a ticket

Freshdesk.deleteTicket(5, function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Ticket with ID 5 has been deleted: " + body);
    };
});

restoreTicket

Restores a delete ticket

Freshdesk.restoreTicket(5, function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Ticket with ID 5 has been restored : " + body);
    };
});

ticketFields

Returns the expected ticket fields

Freshdesk.ticketFields(function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Those are the required ticket fields :\n" + body);
    };
});

addNoteToTicket

Add a note to the ticket bearing id.

const note = "That's some weird black magic";
Freshdesk.addNoteToTicket(5, note, true, function(err, res, body){ // The third parameter is a boolean, which indicates if the note is private or not.
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Note successfully added to ticket 5 :\n" + body);
    };
});

timeSpentOnTicket

Returns the time spent on a ticket

Freshdesk.timeSpentOnTicket(5, function(err,res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("This is the time that has been spent on ticket 5 :\n" + body);
    };
});

createUser

Created a user/contact

const myNewContact = {
    "name" : "Customer 1",
    "email" : "[email protected]",
    "other_emails" : ["[email protected]", "[email protected]"]
};
Freshdesk.createUser(myNewContact, function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Contact created : " + body);
    };
});

listUsers

List all contacts

Freshdesk.listUsers(function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Here are the users :\n" + body);
    };
});

updateUser

Update user bearing id with data

const newInfoOnContact = {
    "name" : "Customer ACME",
    "job_title" : "IT Guy"
};
Freshdesk.updateUser(newInfoOnContact, function(err, res, body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Contact updated : " + body);
    };
});

getUserByEmail

Returns the user using the email

const email = '[email protected]'
Freshdesk.getUserByEmail(email, function(err,res,body){
    if(err){
        console.log(err);
    };
    if(res.statusCode === 200){
        console.log("Here is user using the email : " + body);
    };
})

Contributing

If you want to add features, fix bugs or generally improve freshdesk-nodejs, please open a pull-request.

License

MIT