npm package discovery and stats viewer.

Discover Tips

  • General search

    [free text search, go nuts!]

  • Package details

    pkg:[package-name]

  • User packages

    @[username]

Sponsor

Optimize Toolset

I’ve always been into building performant and accessible sites, but lately I’ve been taking it extremely seriously. So much so that I’ve been building a tool to help me optimize and monitor the sites that I build to make sure that I’m making an attempt to offer the best experience to those who visit them. If you’re into performant, accessible and SEO friendly sites, you might like it too! You can check it out at Optimize Toolset.

About

Hi, 👋, I’m Ryan Hefner  and I built this site for me, and you! The goal of this site was to provide an easy way for me to check the stats on my npm packages, both for prioritizing issues and updates, and to give me a little kick in the pants to keep up on stuff.

As I was building it, I realized that I was actually using the tool to build the tool, and figured I might as well put this out there and hopefully others will find it to be a fast and useful way to search and browse npm packages as I have.

If you’re interested in other things I’m working on, follow me on Twitter or check out the open source projects I’ve been publishing on GitHub.

I am also working on a Twitter bot for this site to tweet the most popular, newest, random packages from npm. Please follow that account now and it will start sending out packages soon–ish.

Open Software & Tools

This site wouldn’t be possible without the immense generosity and tireless efforts from the people who make contributions to the world and share their work via open source initiatives. Thank you 🙏

© 2024 – Pkg Stats / Ryan Hefner

freshdesk-client

v1.9.1

Published

node.js freshdesk api sdk client

Downloads

26

Readme

Freshdesk API v2

Description

This is a simple wrapper for the Freshdesk API v2.

  • Freshdesk API v2
  • type safe with TypeScript and Zod
  • take care of pagination for you

Installation

$ npm install freshdesk-client

Documentation

Full documentation here.

How to use

const tokenKey = "FRESHDESK_TOKEN_KEY";
const baseUri = "https://YOUR_DOMAIN.freshservice.com";
import { getTickets } from "freshdesk-client";

const tickets = await getTickets({ baseUri, token: tokenKey });

const ticketsWithFilter = await getTickets({
  baseUri,
  token,
  filter: "status:3 OR status:2",
});
import { getRequesters } from "freshdesk-client";

getRequesters({
  baseUri,
  token: tokenKey,
  doValidate: true,
});
import { getDepartments } from "freshdesk-client";

getDepartments({
  baseUri,
  token: tokenKey,
  doValidate: true,
});
import { getAgents } from "freshdesk-client";

getAgents({
  baseUri,
  token: tokenKey,
  doValidate: true,
});
import { getProducts } from "freshdesk-client";

getProducts({
  baseUri,
  token: tokenKey,
  doValidate: true,
});
import { getLocations } from "freshdesk-client";

getLocations({
  baseUri,
  token: tokenKey,
  doValidate: true,
});
import { getServiceItems } from "freshdesk-client";

getServiceItems({
  baseUri,
  token,
  doValidate: true,
});
import { getServiceCategories } from "freshdesk-client";

getServiceCategories({
  baseUri,
  token,
  doValidate: true,
});
import { createServiceItem } from "freshdesk-client";

createServiceItem({
  baseUri,
  token,
  serviceItem: {
    name: "Test service item",
    description: "Test service item description",
    category_id: 100000001863,
    visibility: 1,
    short_description: "Test service item short description",
  },
});
import {
  TicketPriority,
  TicketSourceType,
  TicketStatus,
  createTicket,
} from "freshdesk-client";

createTicket({
  baseUri,
  token,
  ticket: {
    description: "Test ticket description",
    subject: "Test ticket subject",
    type: "Incident",
    priority: TicketPriority.Urgent,
    status: TicketStatus.Open,
    source: TicketSourceType.Email,
    email: "requester domain email",
    group_id: 60000000000, // group id to assign ticket to
  },
});
import { getAssets } from "freshdesk-client";

getAssets({
  baseUri,
  token,
  doValidate: true,
  include: ["type_fields"],
  sort: {
    orderBy: "created_at",
    orderType: "asc",
  },
  filters: [
    {
      filterKey: "asset_type_id",
      filterValue: 10000000000000001,
    },
    {
      filterKey: "asset_type_id",
      filterValue: 10000000000000002,
      operator: "OR",
    },
  ],
});
import { getAssetById } from "freshdesk-client";

getAssetById({
  baseUri,
  token,
  assetId: 123, // asset display_id
  doValidate: true,
  include: true,
});
import { createAsset } from "freshdesk-client";

createAsset({
  baseUri,
  token,
  asset: {
    name: "Test asset",
    asset_type_id: 123,
  },
});
import { getAssetTypes } from "freshdesk-client";

getAssetTypes({
  baseUri,
  token: tokenKey,
  doValidate: true,
});
import { updateAsset } from "freshdesk-client";

updateAsset({
  baseUri,
  token,
  displayId: 30,
  asset: {
    name: "Test asset update",
  },
});
import { deleteAsset } from "freshdesk-client";

deleteAsset({
  baseUri,
  token,
  displayId: 30,
});