DialAfrika Web-Chat Web Component

This web component allows your clients visiting your web platforms interact with your customer support real-time with access to FAQs, and other knowledge bases from our robust multichannel ticketing system Bonga.

Features

• Live Chat: Engage in live conversations with customer support agents in real time.
• User-Friendly Interface: Intuitive and user-friendly chat interface for effortless interaction.
• Multi-Channel Support: this component interfaces with your clients as one of the channels supported by our ticketing software Bonga.
• Customizable Appearance: Customize the component's appearance to match your website's branding.
• Real-Time Notifications: Receive instant notifications for new messages from support agents.
• File Sharing: Easily share files, screenshots, or other relevant media with support agents.

Benefits

• Enhanced User Experience: Receive immediate assistance without leaving the website.
• Increased Customer Satisfaction: Foster a sense of care and attention with real-time communication.
• Efficient Issue Resolution: Exchange messages, share files, and engage in voice/video calls for faster issue resolution.
• Reduced Support Costs: Automate and streamline customer support, potentially reducing support staff or external chat platforms.
• Analytics and Insights: Gain valuable insights into user behavior and common support queries.

Integration

This Web Component can be easily integrated into any website or web application. Simply follow the provided installation and integration instructions for your preferred framework or Vanilla.js project.

Note: The exact integration steps may vary depending on the specific technologies and frameworks you are using.

Requirements

Please refer to the documentation or provided instructions for specific requirements and configuration details based on the chosen implementation.