connectwise-rest

A Node.JS TypeScript module for interacting with the ConnectWise Manage and Automate REST APIs. This module provides bindings for ease of development against the ConnectWise REST APIs as well as pagination, automatic retries and logging.

⚠️Breaking Changes ⚠️

Version 1.0 has been completely re-written and is automatically generated, some function names have changed as well as removal of subsections from version 0.x. Pagination API has been changed for easier usage. VSCode, JetBrains, etc editors will automatically pick up the new type definitions.

Table of Contents

• Requirements
  • Manage
  • Automate
• Documentation
• Usage
  • Manage Usage
  • Automate Usage
  • Pagination
  • APIs Without Typings
  • Cloud-Hosted ConnectWise Manage
• Examples
  • Sample Project
  • Code Examples
  • Manage Conditions Example
  • Manage Callbacks

Requirements

Manage

• ConnectWise Manage 2018.1+, though these functions are written for ConnectWise Manage 2021.1 APIs.
• ConnectWise Manage API keys (available on ConnectWise 2015.3+), or API Only Member keys (only available on ConnectWise 2015.6+). See the documentation for more details.

Automate

• ConnectWise Automate 2020+
• ConnectWise Automate integrator login, your own generated token, or user account with 2FA.

Documentation

See this package's full documentation here

Usage

Manage Usage

// ESM
import { ManageAPI } from 'connectwise-rest';
// CommonJS
const { ManageAPI } = require('connectwise-rest');

const cwm = new ManageAPI({
  companyId: 'company',
  companyUrl: 'your.connectwise.com',
  publicKey: '<public key>',
  privateKey: '<private key>',
  clientId: '<your client id>',
  entryPoint: 'v4_6_release', // optional, defaults to 'v4_6_release'
  apiVersion: '3.0.0',        // optional, defaults to '3.0.0'
  timeout: 20000,             // optional, request connection timeout in ms, defaults to 20000
  retry: false,               // optional, defaults to false
  retryOptions: {             // optional, override retry behavior, defaults as shown
    retries: 4,               // maximum number of retries
    minTimeout: 50,           // number of ms to wait between retries
    maxTimeout: 20000,        // maximum number of ms between retries
    randomize: true,          // randomize delay between retries on timeouts
  },
  debug: false,               // optional, enable debug logging
  logger: (level, text, meta) => { } // optional, pass in logging function
});

cwm.ServiceDeskAPI.Tickets.getTicketById(1234)
  .then((ticket) => {
      //do something with results
  })
  .catch((error) => {
      //handle errors
  });

Automate Usage

// ESM
import { AutomateAPI } from 'connectwise-rest';
// CommonJS
const { AutomateAPI } = require('connectwise-rest');

const cwa = new AutomateAPI({
  companyId: 'company',
  serverUrl: 'your.connectwise.com',
  clientId: '<your client id>',
  // One of the following: integrator username and password or username, password and two-factor code
  // integrator username/password:
  username: '<username>',
  password: '<private key>',
  
  // also pass in two factor passcode if not using an integrator account
  // this is useful for command line utilities
  twoFactorPasscode: '<2fa code>',

  timeout: 20000,             // optional, request connection timeout in ms, defaults to 20000
  retry: false,               // optional, defaults to false
  retryOptions: {             // optional, override retry behavior, defaults as shown
    retries: 4,               // maximum number of retries
    minTimeout: 50,           // number of ms to wait between retries
    maxTimeout: 20000,        // maximum number of ms between retries
    randomize: true,          // randomize delay between retries on timeouts
  },
  debug: false,               // optional, enable debug logging
  logger: (level, text, meta) => { } // optional, pass in logging function
});

cwa.ComputersAPI.getComputerList()
  .then((computers) => {
      //do something with results
  })
  .catch((error) => {
      //handle errors
  });

Pagination

Use the pagination function to automatically fetch all records in order that match the request.

Note: the last argument to the pagination function must be an object, or an error will be thrown.

const cwa = new ManageAPI()
const cwm = new AutomateAPI()

// use the instantiated ManageAPI or AutomateAPI
cwm.paginate(
  cwm.ServiceAPI.getServiceTickets,   // pass in the api function to be paginated
  {startPage: 10, pageSize: 500},     // pagination options, defaults to startPage 1, pageSize 1000
  {}                                  // additional arguments to the api function as needed                            
)
  .then(results => { /*...*/ })
  .catch(error => { /*...*/ })

APIs Without Typings

You can also manually access the API without typings:

    const { ManageAPI, AutomateAPI } = require('connectwise-rest');

    const cwm = new ManageAPI(CWMOptions);
    const cwa = new AutomateAPI(CWAOptions);
    
    // use cwa.request or cwm.request
    cwm.request({
      path: '/path/to/api',
      method: 'POST', 
      params: {
        'queryParam1': 'val1',
        'queryParam2': 'val2'
      },
      data: {
        'dataValue': 'val1',
    })
      .then((result) => {
          //do something with results
      })
      .catch((error) => {
          //handle errors
      });

Cloud-Hosted ConnectWise Manage

To access cloud-hosted ConnectWise, use the companyUrl of api-na.myconnectwise.net and override the default entryPoint.

| Region | URL | | --- |--------------------------------| | North America | api-na.myconnectwise.net | | Europe | api-eu.myconnectwise.net | | Australia | api-aus.myconnectwise.net | | Demo | api-staging.connectwisedev.com |

    options = {
        companyId: 'company',
        companyUrl: 'api-na.myconnectwise.net',
        entryPoint: 'v2022.1', // change to the current hosted version 
        publicKey: '<public key>',
        privateKey: '<private key>'
    }

Examples

Sample Project

See the sample project here. This is a simple node.js express based API.

Code Examples

Get ticket 1234 and print ticket number, summary and status.

    cwm.ServiceAPI.getServiceTicketsById(1234)
        .then((ticket) => { console.log(ticket.id, ticket.summary, ticket.status.name); })
        .catch((err) => { console.log(err); });

Create new ticket on service board, then print the returned ticket number, or any errors

    cwm.ServiceAPI.postServiceTickets({
      summary: "This is the summary",
      board: {
          name: "Service Board"
      },
      company: {
          identifier: "ABC" //company ID
      },
      initialDescription: "ticket description",
      recordType: "ServiceTicket"
      //can also pass in any other Ticket object settings as needed
    })
    .then((ticket) => { console.log(ticket.id); })
    .catch((err) => { console.log(err); });    
    

Change the status of a ticket

    cwa.ServiceAPI.patchServiceTicketsById(1234, [{
        op: 'replace',
        path: 'status',
        value: {id: 123} //id of the status to change to, find with boards.getBoards and status.getStatuses
    }, {
        //second or more operations
    }])
    .then((res) => { 
      //do something with returned ticket 
    })
    .catch((err) => { 
      //do something with errors 
    });    

Manage Conditions Example

Valid example conditions string:

    const conditions = '(contact/name like "Fred%" and closedFlag = false) and dateEntered > [2015-12-23T05:53:27Z] or summary contains "test" AND  summary != "Some Summary"'

Error message returned from server when invalid conditions are passed in:

Expected a boolean value, not a numeric. String values should be enclosed with double or single quotes; DateTime values should be enclosed in square brackets; numbers should consist of only digits, and optionally a decimal point and a negation sign; boolean values should be indicated with the keywords true or false; null values should be indicated by the keyword null.

Manage Callbacks

This library includes an express style callback middleware that will parse and verify the payload signature.

  const {utils} = require('connectwise-rest')
  const CWCallback = utils.Callback;
  
  router.post('/your/callback', CWCallback.middleware((err, req, res, verified, payload) => {
    if (err) {
      //handle error, parsing, malformed object, etc
      res.status(500).end();
    } else if (!verified) {
      // send 403 on verification failure, 
      // or handle some other way
      res.status(403).end();
    } else {
      res.status(200).end()
    }
    const {action, id} = req.query;
    // do something with the payload
  }));