@zervise/zervise-chat
v0.0.1-beta
Published
A NPM JS React package for easily integrating any app with Zervise's customer support and ticketing system with in built chat support for bringing the easy setup and best experience.
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Readme
Zervise Chat Integration for React
A NPM JS React package for easily integrating any app with Zervise's customer support and ticketing system with in built chat support for bringing the easy setup and best experience.
Table of Contents
Zervise
- Add an efficient ticketing system for free, Free Plan comes with No credit card, upto 5 agents
- Unlimited Users
- Unlimited Tickets
- SLA Management
- Email Notification
- Ticket Creation by Web
- Ticket creation through Chat
- Real Time Chat with Agent
- Real Time Ticket Update
Features
- Integrate your Zervise subdomain with your other app.
- Authenticate your users in Zervise subdomain with their email.
- Add an efficient ticketing system for your customers.
- Create ticket with attachments.
- View tickets to manage your customer complaints.
- Interact directly using embedded Chat system with attachments.
- Show the FAQs for your Zervise subdomain in your other apps.
Installing
- Using npm:
$ npm install @zervise/zervise-chat
- Using yarn:
$ yarn add @zervise/zervise-chat
Your Zervise Subdomain
Sign Up in Zervise
For using this package you need a Zervise account and a Zervise subdomain.
To create a Free Zervise Account and get your own Zervise subdomain
head over to this link Sign Up in Zervise.
Find your Zervise subdomain
Upon succesfull sign up you should receive one email with your zervise subdomain link in the registered email address.
Example
If your link is https://zervisefree-y9gwml4zx4ap.zervise.com/
, then your zervise subdoamin is zervisefree-y9gwml4zx4ap
.
Examples
Import to your project
import { Zervise } from "@zervise/zervise-chat";
Authenticate
- After importing use directly to your project
<Zervise
subdomain="<Your-Subdomain>"
name="<user-name>"
email="<user-email>"
position= "left"|"center"|"right"
/>
Upon successful authentication, you would get this UI
Create a new ticket
You can create new ticket using the following and jump to the My_Tickets
Your Tickets
All your tickets can be found here
Reply to a ticket as a user
Get all the activities of individual tickets.
FAQ articles of your company for users
Get all the FAQs and their details
Resources
Issues
If you encounter any issue while using the package please report it here 👉 Zervise API > Issues