FORMAT: 1A VERSION: 1.0.0 HOST: https://api.pd-oneview.net/queue-monitor

pd-oneview-queue-monitor

queue monitor for supervisor tool service into 1vu integration

Obtain Queue list [/v1/queues{?filter.queue.name,filter.channel,orderBy,direction,page,pageSize}]

• Parameters
  • filter.queue.name (optional, string)
  • filter.channel (optional, string)
  • orderBy (optional, string)
  • direction (optional, SortOrder)
  • page (optional, int64)
    • Default: 1
  • pageSize (optional, int64)
    • Default: 10

List All Queues [GET]

• Request

  • Headers

      Authorization: bearer token

• Response 200 (application/json)

  • Attributes (QueuesListResponse)

• Response 400 (application/json)

  • Attributes (Error)

• Response 401 (application/json)

  • Attributes (Error)

• Response 403 (application/json)

  • Attributes (Error)

• Response 404 (application/json)

  • Attributes (Error)

• Response 500 (application/json)

  • Attributes (Error)

Obtain Case List Under a Queue [/v1/queues/{id}/cases{?filter.case.id,filter.customer.email,filter.customer.name,filter.region,direction,orderBy,page,pageSize}]

• Parameters
  • id (required, string)
  • filter.case.id (optional, string)
  • filter.customer.email (optional, string)
  • filter.customer.name (optional, string)
  • filter.region (optional, string)
  • orderBy (optional, string)
  • direction (optional, SortOrder)
  • page (optional, int64)
    • Default: 1
  • pageSize (optional, int64)
    • Default: 10

List All Cases under a queue [GET]

• Request

  • Headers

      Authorization: bearer token

• Response 200 (application/json)

  • Attributes (CasesListResponse)

• Response 400 (application/json)

  • Attributes (Error)

• Response 401 (application/json)

  • Attributes (Error)

• Response 403 (application/json)

  • Attributes (Error)

• Response 404 (application/json)

  • Attributes (Error)

• Response 500 (application/json)

  • Attributes (Error)

Data Structures

int32 (number)

int64 (number)

double (number)

error_object (object)

• status (string)
• title (string)

Error (object)

• errors (array[error_object])

Error_401 (object)

• errors (array)
  • • (error_object)
      • status: 401 (string)
      • title: not authorize (string)

Error_404 (object)

• errors (array)
  • • (error_object)
      • status: 404 (string)
      • title: not found (string)

Error_403 (object)

• errors (array)
  • • (error_object)
      • status: 403 (string)
      • title: forbidden (string)

Error_400 (object)

• errors (array)
  • • (error_object)
      • status: 400 (string)
      • title: bad request (string)

Error_500 (object)

• errors (array)
  • • (error_object)
      • status: 500 (string)
      • title: internal server error (string)

CasesListResponse

• list (array[Case], fixed-type) - list of cases under a queue
• page: 1 (int32)
• pageSize: 10 (int32)

QueuesListResponse

• list (array[Queue], fixed-type) - list of queues
• page: 1 (int32)
• pageSize: 10 (int32)

Case

• id: 123122 (string)
• platform: Foodpanda Android (string)
• customer (CaseCustomer) - customer data
• ccr: Delivery Delay (string)
• orderId: hgjs-9rww (string)
• region: Singapore (string)

CaseCustomer

• email: [email protected] (string)
• id: 1234567 (string)
• name: foo bar (string)

Queue

• id : 123122 (string, required)
• queueName: CS Chat English (string, required)
• channel: Chat (string, required)
• casesBacklog: 100 (int64, required)
• longestWaitTime: 10000 (int64, required)
• avgWaitTime: 10000 (int64, required)
• avgHandlingTime: 10.0 (double, required)
• onlineAgentCount: 10 (int64, required)
• totalAgentCount: 20 (int64, required)

SortOrder (enum)

• asc
• desc