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@one-view/pd-oneview-cs-chat-ticket-types

v0.0.25

Published

chat ticket plugin for case-management-agent service into 1vu integration

Downloads

7

Vulnerabilities

Powered byPowered by Snyk
  • 0High
  • 0Medium
  • 0Low

Links

Maintainers

alipsidikalipsidikramadimasatriaramadimasatriaforexforexichsanrpichsanrpalicanakyuzalicanakyuzgabrielang-fpgabrielang-fphendra.wijayahendra.wijayafp_apac_jonathan.sudibyafp_apac_jonathan.sudibyajianann-fpjianann-fpshing-fpshing-fp

Keywords

Readme

FORMAT: 1A VERSION: 1.0.0 HOST: https://api.pd-oneview.net/cs-chat-ticket

pd-oneview-cs-chat-ticket

chat ticket plugin for case-management-agent service into 1vu integration

Agent Info [/v1/info]

agent information

  • Attributes (AgentInfo)

Get agent information [GET]

  • Request

    • Headers

        Authorization: bearer token

  • Response 200 (application/json)

    • Attributes (array[Ticket])

  • Response 400 (application/json)

    • Attributes (Error_400)

  • Response 403 (application/json)

    • Attributes (Error_403)

  • Response 404 (application/json)

    • Attributes (Error_404)

  • Response 500 (application/json)

    • Attributes (Error)

Agent Tickets [/v1/tickets]

agent assigned tickets

  • Attributes (array[Ticket])

Get agent tickets [GET]

  • Request

    • Headers

        Authorization: bearer token

  • Response 200 (application/json)

    • Attributes (array[Ticket])

  • Response 400 (application/json)

    • Attributes (Error_400)

  • Response 403 (application/json)

    • Attributes (Error_403)

  • Response 404 (application/json)

    • Attributes (Error_404)

  • Response 500 (application/json)

    • Attributes (Error)

Agent Online Status [/v1/online]

update agent status as online to begin receive ticket

Get agent to online [PUT]

  • Request

    • Headers

        Authorization: bearer token

  • Response 200 (application/json)

    • Attributes (AgentStatusInfo)

  • Response 400 (application/json)

    • Attributes (Error_400)

  • Response 403 (application/json)

    • Attributes (Error_403)

  • Response 404 (application/json)

    • Attributes (Error_404)

  • Response 500 (application/json)

    • Attributes (Error)

Agent Offline Status [/v1/offline]

update agent status as offline to stop receiving ticket

Set agent to offline [PUT]

  • Request

    • Headers

        Authorization: bearer token

  • Response 200 (application/json)

    • Attributes (AgentStatusInfo)

  • Response 400 (application/json)

    • Attributes (Error_400)

  • Response 403 (application/json)

    • Attributes (Error_403)

  • Response 404 (application/json)

    • Attributes (Error_404)

  • Response 500 (application/json)

    • Attributes (Error)

Update agent status v1 [/v1/status]

update agent status

Update agent status [PUT]

  • Request

    • Headers

        Authorization: bearer token

  • Attributes (UpdateAgentStatusParam)

  • Response 200 (application/json)

    • Attributes (AgentStatusInfo)

  • Response 400 (application/json)

    • Attributes (Error_400)

  • Response 403 (application/json)

    • Attributes (Error_403)

  • Response 404 (application/json)

    • Attributes (Error_404)

  • Response 500 (application/json)

    • Attributes (Error)

Room Management [/v1/rooms/{roomID}]

chat room management.

  • Parameters
    • roomID (required, string, 888bd869-9398-40de-9c61-3238d6208cf5)

Close Room [DELETE]

  • Request

    • Headers

        Authorization: bearer token

  • Response 200 (application/json)

  • Response 400 (application/json)

    • Attributes (Error_400)

  • Response 403 (application/json)

    • Attributes (Error_403)

  • Response 404 (application/json)

    • Attributes (Error_404)

  • Response 500 (application/json)

    • Attributes (Error)

update picked time [/v1/tickets/{ticketID}/pickedTime]

update ticket picket time

  • Parameters
    • ticketID (required, string, 888bd869-9398-40de-9c61-3238d6208cf5)

update picked time [PUT]

  • Request

  • Response 200 (application/json)

  • Response 400 (application/json)

    • Attributes (Error_400)

  • Response 403 (application/json)

    • Attributes (Error_403)

  • Response 404 (application/json)

    • Attributes (Error_404)

  • Response 500 (application/json)

    • Attributes (Error)

Data Structures

int32 (number)

int64 (number)

error_object (object)

  • status (string) - HTTP status code for this problem, expressed as a string value
  • title (string) - short, human-readable unique summary of the problem (not localized)

Error (object)

  • errors (array[error_object])

Error_401 (object)

  • errors (array)
    • error_object
      • status: 401 (string)
      • title: not authorize (string)

Error_404 (object)

  • errors (array)
    • error_object
      • status: 404 (string)
      • title: not found (string)

Error_403 (object)

  • errors (array)
    • error_object
      • status: 403 (string)
      • title: forbidden (string)

Error_400 (object)

  • errors (array)
    • error_object
      • status: 400 (string)
      • title: bad request (string)

Error_500 (object)

  • errors (array)
    • error_object
      • status: 500 (string)
      • title: internal server error (string)

AgentInfo

  • id : f4b8f8e5-365a-4ed1-a122-0f4ba1afef44 (string, required) - agent id
  • name : somename (string) - agent name
  • status : online (string) - agent status
  • statusAlias : online (string) - agent status alias
  • lastLoginTime : 2012-12-11 08:52:31 +0000 UTC (string) - time at which agent login last time
  • updatedAt : 2012-12-11 08:52:31 +0000 UTC (string) - time at which agent status updated
  • agentTimeInStatus : 1572499999 (int64) - duration of current agent status

AgentStatusInfo

  • id : f4b8f8e5-365a-4ed1-a122-0f4ba1afef44 (string) - agent id
  • status : online (string) - agent status

Ticket

  • id : f4b8f8e5-365a-4ed1-a122-0f4ba1afef44 (string, required) - ticket id
  • content (object) - ticket contents
  • metadata (Metadata) - ticket metadata, this metadata only showing particular metadata to agent
  • customer (Customer) - customer which ticket created for

Metadata

  • ccr : delivery - wrong address (string) - costumer contact reason
  • roomId : token (string) - chat room id
  • orderId : sdw-srr(string) - order id
  • pickedTimestamp : 1572499999 (int64) - time of this ticket picked
  • assignedTimestamp : 1572499999 (int64) - time of this ticket is assigned
  • autoCloseWarningTimestamp : 1572499999 (int64) - time of this ticket should be notified to be closed
  • autoCloseTimestamp : 1572499999 (int64) - time of this ticket is going to be closed
  • currentTimestamp : 1572499999 (int64) - current server time for reference
  • entityId : FP_SG (string) - Global EntityId
  • isChatRoomClosed : true (boolean) - flag of the chat room status
  • language : eng (string) - ticket language

Customer

  • id : '989899854090030232934sdfdsdf32dd4sdfdsddffdummycustomerid2' (string) - customer id
  • firstName : 'hugo' (string) - customer first name
  • lastName : 'dan' (string) - customer last name
  • name : 'hugo dan' (string) - customer fullname

TicketStatus (enum)

  • CREATED
  • WORKFLOW_PENDING
  • WORKFLOW_DONE
  • ASSIGNED
  • REASSIGNED
  • ESCALATED
  • CLOSED
  • CHAT_CLOSED
  • UPDATE_FIELD
  • REFUND_CREATED
  • ERROR

AgentStatusList

  • data (array[string], fixed-type, required) - List of agent status

UpdateAgentStatusParam

  • status (string, required) - new status