FORMAT: 1A VERSION: 1.0.0 HOST: https://api.pd-oneview.net/cs-chat-box

pd-oneview-cs-chat-box

backend for cs-chat-box 1vU plugin

get template list v2 [/v2/templates{?search,language,page,pageSize,orderCode,geid,expandPlaceholders}]

get list of general template

• Parameters

  • search (string, required) - subset of words to search template label
  • language (Language, optional) - template language, supports multiple languages seperated by comma.
    • Default: eng
  • page (int32, optional) - page number
    • Default: 1
  • pageSize (int32, optional) - number of records per page
    • Default: 20
  • expandPlaceholders (boolean, optional) - flag to expand placeholder
  • geid (string, optional) - order global entity id
  • orderCode (string, optional) - order code id

• Attributes (TemplateList)

get template list v2 [GET]

• Request

  • Headers

      Authorization: bearer token

• Response 200 (application/json)

  • Attributes (TemplateList)

• Response 400 (application/json)

  • Attributes (Error_400)

• Response 403 (application/json)

  • Attributes (Error_403)

• Response 404 (application/json)

  • Attributes (Error_404)

• Response 500 (application/json)

  • Attributes (Error_500)

get suggested template list [/v2/suggested-templates{?language,ticketId,orderCode,page,pageSize,geid,expandPlaceholders}]

get list of general template

• Parameters

  • ticketId (string, required) - the ticket id
  • language (Language, optional) - template language.
    • Default: eng
  • orderCode (string, optional) - orders number of the ticket
  • page (int32, optional) - page number
    • Default: 1
  • pageSize (int32, optional) - number of records per page
    • Default: 20
  • expandPlaceholders (boolean, optional) - flag to expand placeholder
  • geid (string, optional) - order global entity id

• Attributes (TemplateList)

get suggested template [GET]

• Request

  • Headers

      Authorization: bearer token

• Response 200 (application/json)

  • Attributes (TemplateList)

• Response 400 (application/json)

  • Attributes (Error_400)

• Response 403 (application/json)

  • Attributes (Error_403)

• Response 404 (application/json)

  • Attributes (Error_404)

• Response 500 (application/json)

  • Attributes (Error_500)

Data Structures

int32 (number)

int64 (number)

error_object (object)

• status (string) - HTTP status code for this problem, expressed as a string value
• title (string) - short, human-readable unique summary of the problem (not localized)

Error (object)

• errors (array[error_object])

Error_401 (object)

• errors (array)
  • error_object
    • status: 401 (string)
    • title: not authorize (string)

Error_404 (object)

• errors (array)
  • error_object
    • status: 404 (string)
    • title: not found (string)

Error_403 (object)

• errors (array)
  • error_object
    • status: 403 (string)
    • title: forbidden (string)

Error_400 (object)

• errors (array)
  • error_object
    • status: 400 (string)
    • title: bad request (string)

Error_500 (object)

• errors (array)
  • error_object
    • status: 500 (string)
    • title: internal server error (string)

AgentInfo

• id : f4b8f8e5-365a-4ed1-a122-0f4ba1afef44 (string, required) - agent id
• name : somename (string) - agent name
• email : [email protected] (string) - agent email
• status : online (string) - agent status
• statusAlias : online (string) - agent status alias
• lastLoginTime : 2012-12-11 08:52:31 +0000 UTC (string) - time at which agent login last time
• updatedAt : 2012-12-11 08:52:31 +0000 UTC (string) - time at which agent status updated
• agentTimeInStatus : 1572499999 (int64) - duration of current agent status

Room

• accessKeys (object) - access keys
• agentJwt : token (string) - agent jwt
• agentJwtID : token (string) - agent jwt ID
• id : id (string) - chat room id
• name : roomname (string) - chat room name
• subscriptionToken : token (string) - token for room subscription
• status (RoomStatus) - room status
• entityId : FP_SG (string) - global entity id

MessageHistory

• sort_id: 0 (int64) - message sort id
• content: "event" (string) - message content
• type: "event" (string) - message type
• event: "join" (string) - message event
• created_at: "2020-03-25T05:06:54.190Z" (timestamp) - time created
• sender: "cust_name" (string) - message sender
• access: "*" (string) - message access

MessageHistories

• data (array[MessageHistory], fixed-type)
• count : 1 (int64) - number of messages

TemplateList

• list (array[Template]) - list of template

Template

• id (string, required) - id of text template
• identifier (string, required) - identifier of text template can be username or ccr
• label (string) - label of text template
• template (string) - template in text

TemplateTag

• key (string, required) - key of tag
• value (string) - value of tag

Placeholders

• list (array[Placeholder], required, fixed-typed) - list of placeholders

Placeholder

• key (string, required) - key of the placeholder
• value (object, required) - value of the placeholder

RoomStatus (enum)

• OPEN
• CLOSED

TemplateType (enum)

• general-template
• ccr-template

Language (enum)

• eng
• cmn
• tha
• urd
• mya
• khm
• lao
• ben
• jpn
• msa
• yue

Vertical (enum)

• restaurants
• flowers
• groceries
• cosmetics
• health_supplements
• pharmacies
• pets
• drinks
• cross_vertical
• electronics
• baby_supplies
• furniture
• bags_and_luggage
• toys
• optics
• courier_business
• shop
• coffee
• courier
• cash
• darkstores