FORMAT: 1A VERSION: 1.0.0 HOST: https://api.pd-oneview.net/active-cases

pd-oneview-active-cases

oneview backend for active cases

Organizations list [/v1/organizations]

Organizations list for active cases

Get [GET]

• Request

  • Headers

      Authorization: bearer token

• Response 200 (application/json)

  • Attributes (OrganizationList)

• Response 404 (application/json)

  • Attributes (Error)

• Response 500 (application/json)

  • Attributes (Error)

Queues list [/v1/queues]

Queues list for active cases

Get [GET]

• Request

  • Headers

      Authorization: bearer token

• Response 200 (application/json)

  • Attributes (QueueList)

• Response 404 (application/json)

  • Attributes (Error)

• Response 500 (application/json)

  • Attributes (Error)

Tickets data [/v1/tickets]

Tickets data with filter, sorting and pagination for active cases

Get tickets [GET /v1/tickets{?filter.status,filter.organization,filter.queue,orderBy,direction,cursor,pageSize}]

• Parameters

  • filter.status (optional, ChatStatus)
  • filter.organization (optional, Organizations)
  • filter.queue (optional, string)
  • orderBy (optional, string)
  • direction (optional, SortOrder)
  • cursor (optional, string)
  • pageSize (optional, int32)
    • Default: 10

• Request

  • Headers

      Authorization: bearer token

• Response 200 (application/json)

  • Attributes (GetTicketsResponse)

• Response 400 (application/json)

  • Attributes (Error)

• Response 401 (application/json)

  • Attributes (Error)

• Response 403 (application/json)

  • Attributes (Error)

• Response 404 (application/json)

  • Attributes (Error)

• Response 500 (application/json)

  • Attributes (Error)

Data Structures

int32 (number)

int64 (number)

error_object (object)

• status (string)
• title (string)

Error (object)

• errors (array[error_object], fixed-type)

QueueList

• list (array[string]) - List of queues name from workflow server

OrganizationList

• list (array[Organization]) - List of organizations

ChatStatus (enum)

• Active
• Closed

Organization (enum)

• FP
• SBTMY
• ACCLA
• MIBS
• AMKH
• TCJP
• TCT
• IBEX
• GENEX
• MBPK
• ACC
• TCMY
• SSC
• IBEXPK

GetTicketsResponse

• tickets (array[Ticket], fixed-type) - list of ticket
• cursor (Cursor, required) - object of pagination cursor
• pageSize: 10 (int32)

SortOrder (enum)

• asc
• desc

Ticket

• id : f4b8f8e5-365a-4ed1-a122-0f4ba1afef44 (string, required) - ticket id
• isChatClosed : true (boolean, required) - chat ticket status
• agent : agent (string) - assigned agent name
• queueName : fp-tw-cmn (string) - queue name of the ticket
• organization : FP (string) - organization of the agent
• requestedTime : 1572499999 (int64) - time at which this ticket created
• assignedTime : 1572499999 (int64) - time at which this ticket assigned
• chatClosedTime : 1572499999 (int64) - time at which this chat room closed
• currentTime : 1572499999 (int64) - current time at server, for calculation in FE

Cursor

• currentPage: tokenA (string, required)
• nextPage: tokenB (string, required)
• previousPages (array[string], required, fixed-type)