NICE CXone Core SDK

• Official SDK Documentation
• NPM package
• Sample Web App

Requirements

• TypeScript 4.7
• Runtime: ES2022 (WebSocket, Intl, Promise, EventTarget, CustomEvent, JSON, Date, etc.)
• Custom application bundler (webpack, create-react-app, etc.)

This README file provides an overview of the @nice-devone/core-sdk library. It is a typescript library that empowers developers to interact with Core-sdk functionalities within their applications built for the NICE CXone platform.

Features

• Logger: To manage log related activities using logger config, log appender, console log appender etc.

• Formatter: To perform format related functionalities using log formatter, utils formatter, basic formatter.

• Circuit Breaker: To handle the circuit break in multiple states(open, closed, Half-open).

• Datadog: Provides various data logger related functions like getLoggerGlobalContext, getGlobalContext, addLoggerGlobalContext, addLoggerGlobalContext, etc.

• WebSocket Client: Interact with the CXone platform using websocket client.

• Contact Events: To receive status about call contact events, voice mail contact events.

• Helper functions: To reduce redundancy and for better practices helpers like Security Helper, Session Helper, LocalStorage Helper were used throughout the library.

• Data Parsing and Manipulation: Utilities for parsing strings to booleans or integers, and calculating percentages.

• Enums: Enumerations for various concepts like log level, Call Contact Events, Voice mail Contact events, Wem Notification Events.

• Utility Functions: Helper functions for common tasks like data manipulation, formatting, and potentially logging.

Installation

Bash

npm install @nice-devone/core-sdk

Peer Dependencies

This library relies on several peer dependencies, including:

@nice-devone/common-sdk

@nice-devone/i18n

@nice-devone/shared-apps-lib

Ensure these dependencies are also installed and configured correctly for proper functionality.

Usage

1. Import necessary modules:

import {
  AdminService,
      Logger,
  ACDSessionManager,
  LocalStorageHelper,
  StorageKeys,
  WebsocketStatusCode,
  BusinessUnit,
} from '@nice-devone/core-sdk';

2. Initialize Logger:

const logger = new Logger('Browser Extension', 'DockingTab');

3. Leverage SDK functionalities:

Refer to the official documentation for detailed usage examples on specific features like AdminService, WebsocketStatusCode, etc.

Explore the available classes and methods within the library to interact with CXone Core-sdk functionalities.

Documentation

For detailed documentation and developer related queries, Please visit Link to developer documentation

Compatibility

This SDK is likely compatible with specific CXone ACD versions. Refer to the documentation for supported versions.

License

Check the license file for specific terms regarding the use of this SDK.

Additional Notes

Consider exploring the codebase (src/lib/) for a more comprehensive understanding of the functionalities offered.