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@itentialopensource/servicenow-incident-creation

v0.0.20-2021.2.1

Published

ServiceNow Incident Creation

Downloads

2

Vulnerabilities

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Links

Git

Maintainers

andyknaebelandyknaebeljohnpolanskyjohnpolanskyjared.obrienjared.obriencharlie.wilsoncharlie.wilsonzack.strulovitchzack.strulovitchitential-ciitential-ci

Keywords

ItentialIAPartifacts

Readme

ServiceNow Incident Creation

Table of Contents

Overview

This Pre-Built integrates with the ServiceNow Open Source Adapter to create an incident in the incident table in ServiceNow.

Installation Prerequisites

Users must satisfy the following pre-requisites:

Requirements

This Pre-Built requires the following:

Features

The main benefits and features of the Pre-Built are outlined below.

  • Provide the fields required to create a ServiceNow Incident.

How to Install

To install the Pre-Built:

  • Verify you are running a supported version of the Itential Automation Platform (IAP) as listed above in the Requirements section in order to install the Pre-Built.
  • The Pre-Built can be installed from within App-Admin_Essential. Simply search for the name of your desired Pre-Built and click the install button.

How to Run

Use the following to run the Pre-Built:

  • Run the Operations Manager Automation ServiceNow Incident Creation or call workflow ServiceNow Incident Creation from your workflow in a childJob task.

Input Variables

Example

{
  "incidentSummary": "The summary of the Incident",
  "shortDescription": "The description of the Incident",
  "comments": "Additional comments on the Incident"
}

Additional Information

Please use your Itential Customer Success account if you need support when using this Pre-Built.