Elevio knowledge base events

This is the code required to send knowledge base analytic events to Elevio. It is written in Typescript but works fine in plain Javascript.

Installation

Run npm i to install all dependencies.

Note: These dependencies are only for compiling, the actual code doesn't use any external dependencies, other than tslib, which is used to polyfill promises for older browsers.

Then to compile the Typescript code into Javscript run npm run build. This puts the compiled code and typedefs in the lib dir.

Example

To see this in action there is an example. You can see the example of the usage in example/src/index.ts. To see it running locally, follow the below instructions:

In the root directory:

• Run npm run build

In the example directory:

• Run npm i to install dependencies
• Run npm run build to build the example
• Run npm run server to start up a server
• Open a web browser at http://localhost:8000. If you open the console you will see the output of the events in the terminal.

If you would like to actually send some events for testing you can set debugMode to false in example/src/index.ts and also set the correct companyUid.

Usage

First you must run the setup command that is exported from the base package. You must at a minimum include the companyUid in the options. You can get the companyUid from https://app.elev.io/installation it is listed as "Account ID".

Then you may start triggering events. NOTE: You must wait for the DOM to be loaded before you send any events.

The list of events are exported via the events object in the base package. For documentation on the events see API below.

You fire the event using track also exported from the base package. Like this:

// this may change, depending on how you install
import { setup, track, events } from '@elevio/kb-events';

setup({ companyUid: 'my-companyUID', languageId: 'en' });

document.addEventListener('DOMContentLoaded', function () {
  track(
    events.pageViewArticle({
      articleId: 'art123',
      articleTitle: 'article title',
    })
  );
});

To set the language that the user is viewing content in it can either be set with the setLanguageId function or passed into the setup function.

import { setup, setLanguageId } from '@elevio/kb-events';

setup({ companyUid: 'my-companyUID', languageId: 'en' });

// OR

setup({ companyUid: 'my-companyUID' });
// ...
setLanguageId('en');

To set the details of the user that is logged in there is the setUser function.

import { setup, setUser } from '@elevio/kb-events';

setup({ companyUid: 'my-companyUID', languageId: 'en' });
setUser({
  id: 'my-users-id',
  email: '[email protected]',
});

If you wish to wait for the event to be sent you can use the sendNow function that is exported from the base package.

This returns a promise that you can wait on.

// this may change, depending on how you install
import { setup, sendNow, events } from '@elevio/kb-events';

setup({ companyUid: 'companyUID' });

document.addEventListener('DOMContentLoaded', function () {
  sendNow(events.pageViewArticle('art123', 'article title')).then(() => {
    console.log('Event successfully sent!');
  });
});

API / Events

For all the documention about all the different functions see API docs. For info about avaiable events Events docs