react-intercom

A component to configure and enable Intercom in your react application. react-intercom is meant to support both the legacy and current versions of intercom messenger. If you run into issues, please submit an issue. Pull requests are also welcome!

Installation

npm i react-intercom --save

or

yarn add react-intercom

Usage

Inside of your application where you would be running Intercom, insert ReactIntercom:

// Your App.js
import React from 'react';
import { ReactIntercom as Intercom, IntercomAPI } from 'react-intercom';

export default function ({
  user
}) {
  // ReactIntercom will automatically handle shutdown/boot when user_id or email changes
  const intercomData = user
    ? { user_id: user.id, email: user.email }
    : { last_step: 'checkout' };

  return (
    <div id="myApp">
      <Intercom
        app_id="xsdvb1w1"
        { ...intercomData }
      />
    </div>
  );
}

This loads the javascript required to boot Intercom, and will update the settings when the props change. For example, when the active user changes in the application, new props should be passed to reflect that, and Intercom will identify as the new user.

When user_id or email changes (or is removed), ReactIntercom will shutdown and reboot Intercom. Intercom will also shutdown when ReactIntercom is unmounted.

Props for ReactIntercom are always in snake_case to ensure compatibility with the official Intercom API.

Lazy Loading

react-intercom can be loaded lazily using dynamic imports or React.lazy API.

// App.js

// ...

const ReactIntercom = React.lazy(() =>
  import('react-intercom').then(module => ({ default: module.ReactIntercom }))
);

function App ({ user }) {
  return (
    <div>
      { user && (
        <Suspense fallback={<Loading />}>
          <ReactIntercom
            app_id="your_app_id"
            user_id={ user.id }
            user_email={ user.email }
            name={ user.name } />
        </Suspense>
      )}
    </div>
  );
}

IntercomAPI

react-intercom also exports a singleton for window.Intercom if you'd rather interact with a module than window. For example, where you'd like to log an event in your application:

import { IntercomAPI } from 'react-intercom';
IntercomAPI('trackEvent', 'invited-friend');

This is, of course, equivalent to just calling window.Intercom('trackEvent', 'invited-friend');.

This API, whether accessed via IntercomAPI or window.Intercom, provides many ways to interact with your Intercom widget not supported by the JSX API provided by this module. See Intercom's documentation for more information

This API has some types which this library provides basic type information for. For more in depth information, see Intercom's documentation.