Intercom plugin for analytics

Integration with intercom for analytics

For more information see the docs.

• Installation
• How to use
• Platforms Supported
• Browser usage
  • Browser API
  • Configuration options for browser
• Server-side usage
  • Server-side API
  • Configuration options for server-side
• Additional examples
• Custom browser methos
  • actions
  • hooks
  • Browser Example

Installation

npm install analytics
npm install @analytics/intercom

How to use

The @analytics/intercom package works in the browser and server-side in Node.js. To use, install the package, include in your project and initialize the plugin with analytics.

Below is an example of how to use the browser plugin.

import Analytics from 'analytics'
import intercomPlugin from '@analytics/intercom'

const analytics = Analytics({
  app: 'awesome-app',
  plugins: [
    intercomPlugin({
      appId: '123-xyz'
    })
  ]
})

/* Track a page view */
analytics.page()

/* Track a custom event */
analytics.track('cartCheckout', {
  item: 'pink socks',
  price: 20
})

/* Identify a visitor */
analytics.identify('user-id-xyz', {
  firstName: 'bill',
  lastName: 'murray'
})

After initializing analytics with the intercomPlugin plugin, data will be sent into Intercom whenever analytics.page, analytics.track, or analytics.identify are called.

See additional implementation examples for more details on using in your project.

Platforms Supported

The @analytics/intercom package works in the browser and server-side in Node.js

Browser usage

The Intercom client side browser plugin works with these analytic api methods:

• analytics.page - Sends page views into Intercom
• analytics.track - Track custom events and send to Intercom
• analytics.identify - Identify visitors and send details to Intercom
• analytics.reset - Reset browser storage cookies & localstorage for Intercom values

Browser API

import Analytics from 'analytics'
import intercomPlugin from '@analytics/intercom'

const analytics = Analytics({
  app: 'awesome-app',
  plugins: [
    intercomPlugin({
      appId: '123-xyz'
    })
  ]
})

Configuration options for browser

| Option | description | |:---------------------------|:-----------| | appId required - string| Your intercom app id | | disableAnonymousTraffic optional - boolean| Disable loading intercom for anonymous visitors | | alignment optional - string| Customize left or right position of messenger | | horizontalPadding optional - number| Customize horizontal padding | | verticalPadding optional - number| Customize vertical padding | | customLauncherSelector optional - string| Css selector of the custom launcher see https://www.intercom.com/help/en/articles/2894-customize-the-intercom-messenger-technical for additional info |

Server-side usage

The Intercom server-side node.js plugin works with these analytic api methods:

• analytics.page - Sends page views into Intercom
• analytics.track - Track custom events and send to Intercom
• analytics.identify - Identify visitors and send details to Intercom

Server-side API

import Analytics from 'analytics'
import intercomPlugin from '@analytics/intercom'

const analytics = Analytics({
  app: 'awesome-app',
  plugins: [
    intercomPlugin({
      appId: '123-xyz'
    })
  ]
})

Configuration options for server-side

| Option | description | |:---------------------------|:-----------| | appId required - string| Your Intercom app id |

Additional examples

Below are additional implementation examples.

import Analytics from 'analytics'
import intercomPlugin from '@analytics/intercom'

const analytics = Analytics({
  app: 'awesome-app',
  plugins: [
    intercomPlugin({
      appId: '123-xyz'
    })
    // ...other plugins
  ]
})

/* Track a page view */
analytics.page()

/* Track a custom event */
analytics.track('cartCheckout', {
  item: 'pink socks',
  price: 20
})

/* Identify a visitor */
analytics.identify('user-id-xyz', {
  firstName: 'bill',
  lastName: 'murray'
})

If using node, you will want to import the .default

const analyticsLib = require('analytics').default
const intercomPlugin = require('@analytics/intercom').default

const analytics = analyticsLib({
  app: 'my-app-name',
  plugins: [
    intercomPlugin({
      appId: '123-xyz'
    })
  ]
})

/* Track a page view */
analytics.page()

/* Track a custom event */
analytics.track('cartCheckout', {
  item: 'pink socks',
  price: 20
})

/* Identify a visitor */
analytics.identify('user-id-xyz', {
  firstName: 'bill',
  lastName: 'murray'
})

Below is an example of importing via the unpkg CDN. Please note this will pull in the latest version of the package.

<!DOCTYPE html>
<html>
  <head>
    <title>Using @analytics/intercom in HTML</title>
    <script src="https://unpkg.com/analytics/dist/analytics.min.js"></script>
    <script src="https://unpkg.com/@analytics/intercom/dist/@analytics/intercom.min.js"></script>
    <script type="text/javascript">
      /* Initialize analytics */
      var Analytics = _analytics.init({
        app: 'my-app-name',
        plugins: [
          analyticsIntercom({
            appId: '123-xyz'
          })
        ]
      })

      /* Track a page view */
      analytics.page()

      /* Track a custom event */
      analytics.track('cartCheckout', {
        item: 'pink socks',
        price: 20
      })

      /* Identify a visitor */
      analytics.identify('user-id-xyz', {
        firstName: 'bill',
        lastName: 'murray'
      })
    </script>
  </head>
  <body>
    ....
  </body>
</html>

Using @analytics/intercom in ESM modules.

<!DOCTYPE html>
<html>
  <head>
    <title>Using @analytics/intercom in HTML via ESModules</title>
    <script>
      // Polyfill process.
      // **Note**: Because `import`s are hoisted, we need a separate, prior <script> block.
      window.process = window.process || { env: { NODE_ENV: 'production' } }
    </script>
    <script type="module">
      import analytics from 'https://unpkg.com/analytics/lib/analytics.browser.es.js?module'
      import analyticsIntercom from 'https://unpkg.com/@analytics/intercom/lib/analytics-plugin-intercom.browser.es.js?module'
      /* Initialize analytics */
      const Analytics = analytics({
        app: 'analytics-html-demo',
        debug: true,
        plugins: [
          analyticsIntercom({
            appId: '123-xyz'
          })
          // ... add any other third party analytics plugins
        ]
      })

      /* Track a page view */
      analytics.page()

      /* Track a custom event */
      analytics.track('cartCheckout', {
        item: 'pink socks',
        price: 20
      })

      /* Identify a visitor */
      analytics.identify('user-id-xyz', {
        firstName: 'bill',
        lastName: 'murray'
      })
    </script>
  </head>
  <body>
    ....
  </body>
</html>

Custom browser methos

This plugin exposes some custom intercom methods thanks to custom methods on plugins.

See reference api for additional information

actions

startTour(tourId) shutdown() hide() show() showMessages() showNewMessage()

hooks

The following methods require a function as an argument onShow(callback) onUnreadCountChange(callback)

Browser Example

import Analytics from "analytics";
import intercomPlugin from "@analytics/intercom";

// Initialize analytics instance with plugins
const analytics = Analytics({
  app: "your-app-name",
  plugins: [
    intercomPlugin({
      appId: "123-xyz",
    }),
  ],
});

// Usage:
// Now you can call intercom.startTour in your app like so
analytics.plugins.intercom.startTour("tourID");

// hook usage:
analytics.plugins.intercom.onShow(() => {
  console.log("fires when intercom launcher is shown");
});